Assistant Customer Service Manager
Are you a supervisor in the world of reservations/sales/customer service? Potentially feel like your commercial acumen and regular target attainment is being over looked? We are looking for an assistant reservations manager to join a hospitality group who has invested upwards of £15m into their properties in the last 18 months – they are stunning!
Your role is to support the group reservations manager to drive revenue, performance and efficiency in the busy reservations department, that operates over 7 days. You will have 2 other team leaders to share the responsibility, in the busy reservation office, taking upwards of 700 calls a day.
You’re going to be an excellent people manager, someone who knows how to get the best out of agents working in a demanding environment. You will spend time inducting, training and communicating the best practice around selling packages to potential customers.
You will have probably guessed by now, experience working in reservations/sales is an absolute prerequisite for this role, so we will look for this experience on CV when assessing. We’re looking for someone who has come from a high-end hospitality group and understands the intricacies of the customer journey through the reservations team.
This is a group that really looks after their employees and can offer real opportunity to progress you professionally, as you will work with a very experienced set of industry professionals. They have a mantra of being proud, being committed, and being better than yesterday – we love this!
From a salary perspective, you are looking at around £30,000, depending on your experience – there is the ability to earn bonus on top as well. There are plenty of other corporate benefits which we can discuss after you have applied and we have discussed. You will be based at the central reservation office, which is located in Moreton-in-Marsh (so please make sure this is a reasonable commute for you) and will work on a rota of 5 out of 7 days (working 1 in 3 weekends).
If you are interested or want to know more (including seeing the full client job brief), send me a message, DM, call me – whatever is easiest. Having an up-to-date CV to hand is ideal, but if you haven’t got one immediately, we can still chat through the position, and you can learn more.
Every applicant will receive a response. We sometimes make mistakes and miss things from CVs, so you will be given an opportunity to receive feedback and discuss the role in more detail if you feel necessary. We encourage anyone who feels they are suitable to apply, we love seeing diversity in our applicants. We use specialist technology to ensure there is no gender bias in our adverts.