Customer Care Agent
Industry: Business Support
Job posted: 23/09/2019
What does your office smell like?
Stay with us…
If it doesn’t smell like cocoa, then maybe you’re in the wrong job. Imagine a chocolatey aroma every day… what’s not to love?
You won’t be on the production line making the chocolate, but you’ll be an integral part of how the brand is perceived and customer satisfaction.
You will be the first port of call for all enquiries and you’ll manage them through to finding the quickest (and best) resolution. Sometimes the quicker option isn’t best though, but you’ll be savvy and confident enough to know what is right.
If you don’t know, you’ll have the back up of your team leaders and advice and help whenever you ask. This is a team, after all.
Of course, you’ll be working towards KPIs and ensuring everything is in line with the best interests of everyone involved, but with an inclusive workplace and excellent training and coaching, you’ll be able to tackle any problem that might surface.
You will get £23,460.60 (to be precise) and have 26 days holiday plus 8 bank holidays, so there’s plenty of ‘you time’ to be had… to enjoy your free chocolate.
Give us a call, send us an email, LinkedIn connection or whatever you find easiest – all our details are on the OX Seven website. We’re all ears and love to chat. If you’ve got an up to date CV then pop it in the portal.