Customer Service Executive
Location: Brackley, Northamptonshire
Salary: £20000 - £25000 per annum
Industry: Business Support
Job posted: 07/07/2021
Type: Full Time
We are working with a global company who have an office in Brackley! They produce award winning sauces, marinades, seasonings, and functional food ingredients.
We‘re looking for a Customer Service Executive to join their team. Their UK team is led by Chefs who develop customer friendly, comprehensive solutions. Globally they turn over £160m and have won various awards, so a great place to be!
You‘re going to be providing solutions to often complex customer queries, tracking orders, keeping customers informed of order statuses and liaising with the warehouse to ensure sufficient stock levels. If you have a passion for food, it would be hugely beneficial as you will speaking to businesses in the food sector, about food related products, day in, day out!
You‘re going to need a keen eye for detail as some of the orders you will be processing will be high value. It‘s a relatively small office, so your tasks will be varied on a day-to-day basis.
Part of the role will involve sales, so you will identify opportunities for sales and new orders from the ever-developing product range- this will of course require a fair bit of resilience, as not everybody will say yes!
Being a customer centric role, you are going to need excellent verbal and written communication skills. If you have worked in a B2B customer service environment before, this would be hugely beneficial.
This is an office-based position, working Monday to Friday 8.30am – 5.30pm, with an early finish on Fridays!
You will get a salary between £20,000 and £25,000 (depending on your experience), a 7% contributory pension scheme, as well as 25 (+bank holiday) annual leave days.
If you are interested or want to know more, call me, send me a message, DM, carrier pigeon – whatever is easiest. We encourage anyone who feels they are suitable to apply, we love seeing diversity in our applicants. We use specialist technology to ensure there is no gender bias in our adverts.
Every applicant will receive a response. We sometimes make mistakes and miss things from CVs, so you will be given an opportunity to receive feedback and discuss the role in more detail if you feel necessary.