Customer Service Representative
Customer service can be difficult from time to time, but done correctly it is worth its weight in gold.
We’re partnering with a company who live by this message, representing their varied client base to the highest possible standards. They empower their employees to deliver impeccable service and success through a combination of understanding, compliance and quality.
What are the requirements?
First and foremost, you’ll need to have the desire to help people, no matter the question or task at hand. You’ll also know that building rapport and nurturing ongoing relationships through exceptional communication skills are key to providing the best customer journey. This will be achieved through multiple channels including; telephone, email and webchat.
Professional resilience will be of vital importance here, as some of your conversations will be difficult, but handled in the right way you can find amicable resolutions for both customers and clients alike.
All of this will be backed up by a positive attitude with the desire to meet individual and company targets.
So, what’s in it for you?
Well, the salary is on at £21,000 with a commission structure in place for extra earnings. There is also a hybrid working model, so there is no need to fear being chained to you desk as they both office based and remote working.
These guys are big on socials and employee engagement, so there will be plenty of opportunity to interact with your colleagues away from work and improving your health and wellness.
If you are interested or want to know more, call me, send me a message, DM, carrier pigeon – whatever is easiest. We encourage anyone who feels they are suitable to apply, we love seeing diversity in our applicants. We use specialist technology to ensure there is no gender bias in our adverts.
Every applicant will receive a response. We sometimes make mistakes and miss things from CVs, so you will be given an opportunity to receive feedback and discuss the role in more detail if you feel necessary.