Reservation Agent

Are you a natural communicator looking for a new challenge in a luxury setting. We are looking for a reservations agent to join a hospitality group who has invested upwards of £15m into their properties in the last 18 months – they are stunning!

Your role as a reservations agent is to deal with inbound calls with prospective clientele. There are a wide range of treatments available and it will be your job to talk them through their stay. Naturally this comes with an upselling element, however you are talking with people excited about their break away, so it is a great conversation to have.

You will have probably guessed by now, but experience communicating with people is an absolute essential for this role. As well as talking on the phone you will be used to tech savvy as you respond to emails with customers. Giving great customer service will be at the centre of all you do as you have a genuine desire to give a quality service.

This is a group that really looks after their employees and can offer real opportunity to progress you professionally, as you will work with a very experienced set of industry professionals. They have a mantra of being proud, being committed, and being better than yesterday – we love this!

There are varying shift patterns, but you will never start earlier 07:45 and never finish later than 20:15, as well as this you will work just 1 weekend in 3. You will have your rota 6 weeks in advance so you will be able to make plans well ahead of time. There are also loads of overtime opportunities if you want to earn more!

From a salary perspective, you are looking at around £24,000, depending on your experience – there is the ability to earn bonus on top as well. You will be based at the central reservation office, which is located in Moreton-in-Marsh (so please make sure this is a reasonable commute for you) and will work on a rota of 5 out of 7 days (working 1 in 3 weekends).

We appreciate this is a tiny snapshot of what you would do, so If you are interested and want to know more, call me, send me a message (Josh Withers on LinkedIn), DM, or whatever is easiest. We encourage anyone who feels they are suitable, to apply, we love seeing diversity in our applicants. We use specialist technology to ensure there are no gender biases in our adverts.

Every applicant will receive a response. We sometimes make mistakes and miss things from CVs, so you will be given an opportunity to receive feedback and discuss the role in more detail if you feel necessary.